Terms of Trade
1. GENERAL INFORMATION
This website www.harkila.com is provided by Outfit International A/S,
VAT no. 15049847, +44 330 027 2410 email@example.com. If you experience problems with your order on the Website or the general use of the Website, please contact our sales support.
- Email: firstname.lastname@example.org
- Telephone: +44 2039362526 telephone hours 8-16
- Ordinary mail: Greve Main 10, 2670 Greve, Danmark
If you do not understand parts of the Terms and Conditions, we recommend that you contact Sales Support before you start shopping on the Website.
2. IMPORTANT NOTICE
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOUR ORDER GOODS FROM www.gb.harkila.com.
These terms and conditions apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means harkila.com.
If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. Read more under "Right of withdrawal".
The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".
The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- We have reasons to believe that you are under the age of 18
Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.
At what point in the ordering process are you bound by your order?
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "go to payment" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
Please contact our Sales Support if you made a mistake while placing your order - they are ready to help you.
You will receive an email confirming your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
This Contract may only be concluded in English, Swedish, Germain, norwedish, Danish.
Access to the Contract
You will receive a confirmation of the content of the contract and a link of these Terms and Conditions by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently. Please read more under "Order tracking and view history".
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
3. MEANS OF PAYMENT
We do not charge for payment by credit cards. For purchases with credit cards, the amount will be deducted from your account as soon as the goods depart from Harkila.com. The account information you enter when purchasing items is sent directly to our payment provider Altapay in encrypted form (SSL) It is only you and Altapay who can read the data. Thus, no one else sees or stores your payment info.
Your personal information is processed in accordance with the Data Protection Act (Personal Data Act) and is not disclosed to third parties for marketing purposes.
We accept the following means of payment:
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
For Visa, the solution is called "Verified by Visa", and for MasterCard the solution is called "MasterCard SecureCode". For the Dankort, the solution is called "Dankort Secured by Nets". For you as a user of these solutions, the only difference will be the various logos displayed. Any payment card issued in Denmark can be used with the security solution. As a cardholder, you must ensure a mobile phone number is associated with the card. You can use your online banking solution to link a mobile number with a card, or you can do so when shopping online or via the link on this page. You have to use NemID to link your mobile number to your card(s). Your bank may have linked your mobile number to your card(s) already.
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
4. PRICES AND DELIVERY
All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order.
The prices on the Website are shown in the currency applicable to your country. Please use the function "country selector" at the bottom of the Website if you want to change your country selection. Your delivery address determines the applicable currency.
Please note that a change of country of delivery may influence the price and delivery costs.
You can pay in the following currencies:
- British pounds GBP
We deliver to:
- United Kingdom
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.
By private delivery, ours Our carrier will make one delivery attempts. At the delivery attempt, the carrier will leave a receipt which informs you about the possibility of a self-pickup. The carrier will usually keep the goods for up to 14 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
Order tracking and view history
Follow your order and the history on the order confirmation, i.e. the mail in which Outfit International A/S confirms receipt of your purchase, you will find a link with the Track 'n' Trace number. Here you can track the package on DHL’ website and see its current location. For further information please refer to the section “Delivery” above.
5. RIGHT OF WITHDRAWAL (only applicable to consumers)
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period will expire 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.
In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 30 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, you must inform us use the contact formula gb.harkila.com/en-gb/contact-us, about your decision to withdraw from the contract by an unequivocal statement email. You can use the standard withdrawal form below, but it is not mandatory. Use return slip attached to the box.
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
Testing of the goods and packaging
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.
If the product is tested in addition to what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant's commercial value.
You must return the item to the original packaging.
You should also ensure that the item is properly wrapped when you return it. You carry the risk of the package(s) until we receive it. Therefore, save mail and if possible also track and trace number.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct costs of returning the goods.
You must send back the goods or hand them over to us without undue delay and in any event no later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
6. Complaint - If something is wrong with the item
If your goods are non-conforming or we have delivered the incorrect goods, please contact our Sales Support If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods gb.harkila.com/en-gb/contact-us
When contacting Sales Support, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods
When contacting Sales Support, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.
7. OTHER MATTERS
Updating the website
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Sales Support You can contact our Sales Support by email or ordinary mail. You can find our contact information under "General information" above. gb.harkila.com/en-gb/contact-us
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaints through the Complaints Portal for the House of Commons (link)
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address email@example.com
Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
- To [here the trader's name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
- I/We ___________ hereby give notice that I/We ___________ withdraw from my/our ___________ contract of sale of the following goods ___________
- Ordered on: ___________/received on: ___________
- Name of consumer(s): ___________
- Address of consumer(s): ___________
- Signature of consumer(s) ___________ (only if this form is notified on paper)
- Date ___________